Highland Medical Center - Shreveport, LA

manager of quality

Job Summary

manager of quality management

We are looking for a quality professional to step into the role of Director of Quality and Patient Safety at Connecticut Hospital Association. You will report to and work with the VP of Quality and Patient Safety at the association to consult with the 27 hospital clients seeking support from CHA. This unique position will provide many types of consulting opportunities with hospital executive leadership and Quality and Patient Safety department members as the needs of the clients morph.  

You will be required to have a Bachelor’s Degree in a related field, as well as a Master’s Degree or another Bachelor’s Degree in a related field. You will need 10 years of experience in Quality, Patient Safety, or Performance Improvement. CHA will also allow 5 years of experience as long as you have another 5 years of clinical experience. You will also need Leadership experience. An RN license, Six Sigma belt, CPHQ, CPHRM, or CPPS is highly preferred.

christus health

Connecticut Hospital Association (CHA) represents more than 90 hospitals and health-related organizations and is one of the most respected hospital associations in the nation. CHA’s mission is to advance the health of individuals and communities by leading, representing, and serving hospitals and healthcare providers across the continuum of care that are accountable to the community and committed to health improvement. In addition to 27 of Connecticut’s acute care hospitals, CHA’s membership includes a variety of other facilities and related healthcare organizations, including psychiatric hospitals, rehabilitation centers, nursing homes, infirmaries, and clinics. Physician group practices, insurance companies, health maintenance organizations (HMOs), preferred provider organizations (PPOs), and other organizational members round out the list.

About the town

shreveport, la


Public Schools




Good for Familes




Cost of Living


Outdoor Activities


Crime & Safety








Health & Fitness



Hospital Leadership

MEET THE staff

Alison Vail

Vice President of Quality and Patient Safety

Ellen Crowe

Director Clinical Excellence & Care Redesign at Connecticut Hospital Association

Amy Polmon

Director, Human Resources and Organizational Services at Connecticut Hospital Association

Official job description

northwest highland medical center -
manager of quality management

POSITION SUMMARY: Responsible for the daily operation of the Quality Management services. Under administrative direction, is responsible for the management, professional development, budgetary control and leadership in directing departmental operations for outcomes, management and survey preparedness;in addition, is responsible for ensuring compliance in all federal and state regulations.

Job Duties/Responsibilities:
Demonstrates leadership in the provision of departmental services through a collaborative process designed to integrate services/functions throughout Northwest Texas Healthcare System
Directs daily operations and activities associated with Quality Management
Responsible for the management, professional development, budgetary control and leadership in directing departmental operations for outcomes, management and survey preparedness
Responsible for ensuring compliance in all federal and state regulations

Benefit Highlights:
Challenging and rewarding work environment
Competitive Compensation and Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
SoFi Student Loan Refinancing Program
Career development opportunities within UHS and its 300+ Subsidiaries!
Tuition Reimbursement
Retention Bonus Program
Loan Forgiveness Program

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Education, Training, Experience and Licenses/Registrations Required:
Bachelor degree; Master degree in related field, preferred
Clinical background with working knowledge of quality management, 5 years acute care
Five years management experience, with a working knowledge of management, benchmarking, outcome measurement, team development and quality tools, preferably healthcare
Knowledge of statistics, data collection and survey design, helpful
Database management and/or development, helpful
Highly developed organizational, interpersonal and management skills
Computer literacy
Familiarity with regulatory compliance (i.e. state, Federal, Joint Commission, HIPAA, etc.)

Physical and Sensory Requirements:
Ability to read, write and converse in English
Ability to speak and hear, to allow discussions with employees and peers
Ability to remain calm and composed under stress
Ability to respond to pages, telephones and other auditory stimulation
Ability to evaluate and interpret information and make independent decisions
Bending, lifting (5-10 lbs), grasping, fine hand coordination, pushing and pulling, prolonged standing and/or sitting
Ability to understand and interpret financial data

Northwest Texas Healthcare System, a subsidiary of UHS, is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

About the Hospital:
Northwest Texas Healthcare System is a 495 bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities, to our quality educational system, Amarillo is a great place to live and work.

A hospital is only as good as its employees. That’s why we’re looking for professionals who are dedicated and passionate about their work. We’re looking for employees who can add to our culture of exemplary patient care and personal excellence. We’re looking for exceptional professionals who share our vision and values.
Visit us online at: https://www.nwths.com/careers

1 hospital & 1 behavioral health hospital (and a few clinics & ER locations)
OWNED BY Universal Health Systems – headquarters in Pennsylvania (maybe travel once a year)
Main Trauma Center for the region (except burns) Level 3 but in the process of Level 2

1. Collaborate with organizational leaders to create, develop, and implement the organization’s quality and patient safety goals.
2. Align with the leadership of the Quality and Patient Safety Vice President, to implement the daily operations of the Quality and Safety team, inclusive of the following key priorities:
a. Lead the strategic initiative to reinvigorate and sustain high reliability through implementation of shared behaviors by leadership and at the front lines.
b. Organize, facilitate and support relevant CHA meeting groups
c. Provide support for quality and safety related governance groups
d. Lead key strategic quality and patient safety initiatives as assigned.
e. Facilitate, develop, and implement special projects as assigned.
f. Work collaboratively with other teams within CHA to support quality measurement, public reporting, and pay-for-performance programs and initiatives.
g. Lead or provide support for quality improvement activities, including project management and tracking implementation of action plans.
h. Coordinate closely with the Community Health and Health Equity team to achieve organizational goals.
3. Participate in the activities of the Patient Safety Organization, as applicable.
4. Promote a culture of mutual accountability for safety, high-reliability, patient and member staff engagement, and performance excellence;effectively track quality and patient safety issues and challenges that confront hospitals, from state/federal administrative or legislative bodies, accrediting/licensing organizations, or the public/media.
5. Work with Manager, Quality and Patient safety, and ChimeData staff to develop, evaluate, and maintain quality dashboards and performance metrics;analyze and evaluate hospital data to identify current and emerging quality and patient safety issues for member hospitals.
6. Maintain contemporary knowledge of evidence based practice standards of care as established by accrediting organizations, professional associations, and related organizations.
7. Develop and maintain relationships with CHA members and provide ongoing support and leadership in continuous efforts to improve quality and patient safety within their organizations.
8. Support CHA’s work with strategic partners and other external bodies including professional organizations, associations, and non-profit agencies.
9. Represent CHA effectively and credibly in a variety of forums and venues relating to patient safety and quality of care; present at local hospitals, regional organizations and convenings, and national meetings.
10. Participate in research, content development, and production of member communications and publications related to quality and patient safety.
11. Communicate regularly with the Vice President, Quality and Patient Safety regarding team priorities, projects, and activities.

– Minimum of ten years of relevant experience in quality, patient safety and performance improvement OR five years in quality, patient safety, performance improvement AND 5 years in a clinical role.
– Minimum of 2 years in a leadership role, either clinical or non-clinical
– Bachelor’s degree and either MBA, MHA, MPA, MPH, MSN or other graduate degree in quality and safety or related field required. Preference will be given to candidates with clinical degrees and experience.
– Working knowledge of hospital operations, patient care services, clinical best practice, and quality improvement methodologies, particularly high reliability science.
– Solid understanding of hospitals and healthcare including the current environment, issues, and trends.
– Leadership experience in utilizing high reliability principles to eliminate preventable harm.
– Certification with CPHQ, CPHRM, and/or CPPS a plus.
– Knowledgeable and experienced in performance improvement methodology such as IHI Model for Improvement, Lean, Six Sigma, or other methods, with record of successful improvement projects.
– Demonstrated success as a team player and leader, comfortable working within a highly collaborative environment.
– Articulate oral and effective written communications skills.
– Highly developed critical-thinking skills reinforced by a high level of conceptual ability and intellectual curiosity.
– Excellent interpersonal and facilitation skills for overseeing processes and group dynamics. Comfortable with a hands-on approach and unafraid of a challenge.
– Demonstrated planning and project management skills, with the ability to multi-task. Attention to detail, highly motivated for excellence, with a strong work ethic.
– Demonstrated strategy and implementation skills, utilizing each as needed.
– Local, regional, and national travel required.

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Most frequent questions and answers

Yes. All of our open positions come with some sort of relocation allowance to help with the expenses of relocating. 

Yes. We will prep you for every interview you take. We know what our clients are looking for, so we will let you know what to expect and what experiences and accomplishments you should be sure to communicate to them in an interview.

Yes. If you connect us with another Infection Prevention professional that is interested in this position, and ultimately gets hired – we will send you a $500 referral bonus. 

Of course. We work to get you the highest possibly financial package – and communicate our progress throughout the process. We are financially incentivized to get you the most lucrative offer possible. 

Absolutely. We will review your resume before we submit it to the client to make sure it communicates everything it needs to.

First, everything we offer to our candidates is completely FREE. 

We operate as advisors and consultants for your Infection Prevention career. We’ve recruited in this industry for a long time and understand the profession as well as anyone.

If you decide you’d like us to represent you and apply for a position, the first thing our team will do is examine your resumé closely. We will fix up your resumé to ensure it communicates exactly what our client is looking for – demonstrating not only what you’ve been responsible for in previous Infection Prevention positions, but also how effective you’ve been in those roles. 

We have direct access to the hiring managers in the positions we search on which allows us to present your resumé directly to them, knowing exactly what they want to see in a candidate. We will keep you in the loop when this happens and what their initial feedback is. No more waiting in the dark hoping to hear back from HR.

Because of our relationships with the hiring manager, we have the ability to make a case for them to speak with you. It also allows us to get quick, honest feedback following each interview you have. And we will provide that feedback to you, good or bad.

In addition to preparing your resumé and presenting directly to the hiring manager, we also will prep you for each and every interview. Again, we know what our clients are looking for, so we will let you know what to expect and what experiences and accomplishments you should be sure to communicate to them in an interview.

In terms of the interview process, we’ll work with you and the client to get those scheduled during a time that makes sense for you.

Perhaps the most beneficial piece of being represented by Clutch Recruitment is that we’ll negotiate an offer for you – securing the highest possible offer the client can make. Don’t worry about your salary demands rubbing your future employer the wrong way;  we do all of that for you, ensuring a completely fair offer, without the awkwardness that potentially comes with it. We are financially incentivized to get you the highest possible offer, and we will ensure that happens.

Once you accept an offer, our work doesn’t stop. We’ll be there to talk you through your resignation and prepare you for how to handle a counter offer, along with all other complications that may arise. 

We have a large in house sourcing team that collects information from various databases online including LinkedIn, certification boards, and professional associations. 

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