Northwest Texas - Amarillo, TX

director of quality management

Job Summary

director of quality management

We are looking for a Quality Professional to step into the role of Director of Quality Management at Northwest Texas Hospital in Amarillo, Texas. You will direct the Manager and Coordinator for Quality and Performance Improvement, along with the Manager of Accreditation, Quality Coordinator, and Quality Analytics. You will be responsible for the hospital’s Leapfrog scores and will report to the Chief Medical Officer. 

You will be required to have a Bachelor’s degree in a related field, though a Master’s degree is preferred. You will need at least 5 years of acute care experience and 5 years of management experience, including having direct reports. Joint Commission experience is required and Leapfrog experience is highly preferred.

northwest texas

Northwest Texas Healthcare System in Amarillo, Texas, is a 495-bed acute care facility and medical center, has been providing high quality medical care to the residents of Northwest Texas since 1924. As a designated tertiary care academic institution, the hospital provides patients with advanced technological innovations for diagnosis and treatment of a wide range of clinical conditions. They are known nationally for their heart, emergency, stroke and children’s care; and are fully accredited by the Joint Commission and licensed by the Texas Department of State Health Services Regulatory Licensing Unit.

About the town

amarillo, tx


Public Schools




Good for Familes




Cost of Living


Outdoor Activities


Crime & Safety








Health & Fitness



Hospital Leadership

MEET THE staff

Ryan Chandler


teresa McClain

Director, Risk Management

Nic Belcher

MBA, SPHR, SHRM-SCP - Director of HR

Official job description

northwest texas -
director of quality management

POSITION SUMMARY: Responsible for the daily operation of the Quality Management services. Under administrative direction, is responsible for the management, professional development, budgetary control and leadership in directing departmental operations for outcomes, management and survey preparedness;in addition, is responsible for ensuring compliance in all federal and state regulations.

Job Duties/Responsibilities:
Demonstrates leadership in the provision of departmental services through a collaborative process designed to integrate services/functions throughout Northwest Texas Healthcare System
Directs daily operations and activities associated with Quality Management
Responsible for the management, professional development, budgetary control and leadership in directing departmental operations for outcomes, management and survey preparedness
Responsible for ensuring compliance in all federal and state regulations

Benefit Highlights:
Challenging and rewarding work environment
Competitive Compensation and Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
SoFi Student Loan Refinancing Program
Career development opportunities within UHS and its 300+ Subsidiaries!
Tuition Reimbursement
Retention Bonus Program
Loan Forgiveness Program

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Education, Training, Experience and Licenses/Registrations Required:
Bachelor degree; Master degree in related field, preferred
Clinical background with working knowledge of quality management, 5 years acute care
Five years management experience, with a working knowledge of management, benchmarking, outcome measurement, team development and quality tools, preferably healthcare
Knowledge of statistics, data collection and survey design, helpful
Database management and/or development, helpful
Highly developed organizational, interpersonal and management skills
Computer literacy
Familiarity with regulatory compliance (i.e. state, Federal, Joint Commission, HIPAA, etc.)

Physical and Sensory Requirements:
Ability to read, write and converse in English
Ability to speak and hear, to allow discussions with employees and peers
Ability to remain calm and composed under stress
Ability to respond to pages, telephones and other auditory stimulation
Ability to evaluate and interpret information and make independent decisions
Bending, lifting (5-10 lbs), grasping, fine hand coordination, pushing and pulling, prolonged standing and/or sitting
Ability to understand and interpret financial data

Northwest Texas Healthcare System, a subsidiary of UHS, is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

About the Hospital:
Northwest Texas Healthcare System is a 495 bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities, to our quality educational system, Amarillo is a great place to live and work.

A hospital is only as good as its employees. That’s why we’re looking for professionals who are dedicated and passionate about their work. We’re looking for employees who can add to our culture of exemplary patient care and personal excellence. We’re looking for exceptional professionals who share our vision and values.
Visit us online at:

1 hospital & 1 behavioral health hospital (and a few clinics & ER locations)
OWNED BY Universal Health Systems – headquarters in Pennsylvania (maybe travel once a year)
Main Trauma Center for the region (except burns) Level 3 but in the process of Level 2

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Yes. All of our open positions come with some sort of relocation allowance to help with the expenses of relocating. 

Yes. We will prep you for every interview you take. We know what our clients are looking for, so we will let you know what to expect and what experiences and accomplishments you should be sure to communicate to them in an interview.

Yes. If you connect us with another Infection Prevention professional that is interested in this position, and ultimately gets hired – we will send you a $500 referral bonus. 

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If you decide you’d like us to represent you and apply for a position, the first thing our team will do is examine your resumé closely. We will fix up your resumé to ensure it communicates exactly what our client is looking for – demonstrating not only what you’ve been responsible for in previous Infection Prevention positions, but also how effective you’ve been in those roles. 

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In addition to preparing your resumé and presenting directly to the hiring manager, we also will prep you for each and every interview. Again, we know what our clients are looking for, so we will let you know what to expect and what experiences and accomplishments you should be sure to communicate to them in an interview.

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We have a large in house sourcing team that collects information from various databases online including LinkedIn, certification boards, and professional associations. 

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