Tower Health - Reading, Pennsylvania
System Director of Quality
Job Summary
System director of quality
We are looking for a quality professional to step into the role of System Director of Clinical Quality for Tower Health System in Pennsylvania. You will have a few Clinical Quality Coordinators reporting directly to you, and you will lead the quality departments across 6 hospitals and multiple clinics. You will report to the VP Quality & Transformation.
tower health
Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. Their six acute care hospitals and other entities provide a full range of medical care: from prevention, screenings and education; to the latest clinical services and surgeries available; to rehabilitation. They also offer wellness programs and public health services that ensure their communities are the healthiest they can be. Tower Health’s caring, highly trained physicians and staff are committed to patient safety and satisfaction. With more than 14,000 team members, Tower Health consists of Reading Hospital, a teaching hospital in West Reading; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Phoenixville Hospital in Phoenixville; Pottstown Hospital in Pottstown; and St. Christopher’s Hospital for Children, a partnership of Tower Health and Drexel University, in Philadelphia. It also includes Reading Hospital Rehabilitation at Wyomissing; Reading Hospital School of Health Sciences in West Reading; home healthcare services provided by Tower Health at Home; and a network of 27 urgent care facilities across the Tower Health service area. They offer a connected network of 2,200 physicians, specialists, and providers across more than 230 convenient locations.
About the town
reading, PA
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Leapfrog Hospital Safety Scores
reading hospital
| Measure | The Hospital’s Score | Worst Performing Hospital | Avg. Performing Hospital | Best Performing Hospital | Data Source | Time Period Covered |
|---|---|---|---|---|---|---|
| Dangerous object left in patient’s body What’s This? | 0.000 | 0.373 | 0.02 | 0.000 | CMS | 07/01/2018 – 12/31/2019 |
| Air or gas bubble in the blood What’s This? | 0.000 | 0.642 | .0016 | 0.000 | CMS | 07/01/2018 – 12/31/2019 |
| Patient falls and injuries What’s This? | 0.430 | 2.075 | 0.42 | 0.000 | CMS | 07/01/2018 – 12/31/2019 |
| Infection in the blood What’s This? | 0.945 | 4.620 | 1.05 | 0.000 | 2021 Leapfrog Hospital Survey | 10/01/2019 – 12/31/2019 and 07/01/2020 – 03/31/2021 |
| Infection in the urinary tract What’s This? | 1.089 | 3.337 | 0.85 | 0.000 | 2021 Leapfrog Hospital Survey | 10/01/2019 – 12/31/2019 and 07/01/2020 – 03/31/2021 |
| Surgical site infection after colon surgery What’s This? | 1.924 | 2.765 | 0.79 | 0.000 | 2021 Leapfrog Hospital Survey | 10/01/2019 – 12/31/2019 and 07/01/2020 – 03/31/2021 |
| MRSA Infection What’s This? | 0.707 | 4.033 | 1.03 | 0.000 | 2021 Leapfrog Hospital Survey | 10/01/2019 – 12/31/2019 and 07/01/2020 – 03/31/2021 |
| C. diff. Infection What’s This? | 0.642 | 1.783 | 0.52 | 0.000 | 2021 Leapfrog Hospital Survey | 10/01/2019 – 12/31/2019 and 07/01/2020 – 03/31/2021 |
| Death from treatable serious complications What’s This? | 174.84 | 206.08 | 159.68 | 95.65 | CMS | 07/01/2018 – 12/31/2019 |
| Harmful Events What’s This? | 0.87 | 3.34 | 1.00 | 0.60 | CMS | 07/01/2018 – 12/31/2019 |
| Dangerous bed sores What’s This? * | 0.36 | 8.78 | 0.58 | 0.04 | CMS | 07/01/2018 – 12/31/2019 |
| Collapsed lung What’s This? * | 0.27 | 0.48 | 0.23 | 0.12 | CMS | 07/01/2018 – 12/31/2019 |
| Falls causing broken hips What’s This? * | 0.08 | 0.16 | 0.09 | 0.07 | CMS | 07/01/2018 – 12/31/2019 |
| Blood Leakage What’s This? * | 2.24 | 5.58 | 2.54 | 1.26 | CMS | 07/01/2018 – 12/31/2019 |
| Kidney injury after surgery What’s This? * | 1.42 | 3.45 | 1.42 | 0.58 | CMS | 07/01/2018 – 12/31/2019 |
| Serious breathing problem What’s This? * | 3.49 | 17.09 | 5.18 | 1.66 | CMS | 07/01/2018 – 12/31/2019 |
| Dangerous blood clot What’s This? * | 3.21 | 8.41 | 3.61 | 1.65 | CMS | 07/01/2018 – 12/31/2019 |
| Sepsis infection after surgery What’s This? * | 4.38 | 9.73 | 4.96 | 2.31 | CMS | 07/01/2018 – 12/31/2019 |
| Surgical wound splits open What’s This? * | 0.75 | 1.54 | 0.86 | 0.57 | CMS | 07/01/2018 – 12/31/2019 |
| Accidental cuts and tears What’s This? * | 2.42 | 3.97 | 1.21 | 0.37 | CMS | 07/01/2018 – 12/31/2019 |
| * This measure is a part of the Harmful Events Composite and is not used for scoring. | ||||||
Process measures include the management structures and procedures a hospital has in place to protect patients from errors, accidents, and injuries.
| Measure | The Hospital’s Score | Worst Performing Hospital | Avg. Performing Hospital | Best Performing Hospital | Data Source | Time Period Covered |
|---|---|---|---|---|---|---|
| Doctors order medications through a computer What’s This? | 100 | 5 | 86.60 | 100 | 2021 Leapfrog Hospital Survey | 2021 |
| Safe medication administration What’s This? | 100 | 5 | 84.18 | 100 | 2021 Leapfrog Hospital Survey | 2021 |
| Specially trained doctors care for ICU patients What’s This? | 100 | 5 | 64.46 | 100 | 2021 Leapfrog Hospital Survey | 2021 |
| Effective leadership to prevent errors What’s This? | 110.77 | 46.15 | 117.09 | 120.00 | 2021 Leapfrog Hospital Survey | 2021 |
| Staff work together to prevent errors What’s This? | 60.00 | 0.00 | 116.88 | 120.00 | 2021 Leapfrog Hospital Survey | 2021 |
| Enough qualified nurses What’s This? | 100.00 | 0.00 | 98.36 | 100.00 | 2021 Leapfrog Hospital Survey | 2021 |
| Handwashing What’s This? | Not Available | 15 | 76.22 | 100 | 2021 Leapfrog Hospital Survey | 2021 |
| Communication with nurses What’s This? | 92 | 75 | 90.25 | 96 | CMS | 07/01/2020 – 03/31/2021 |
| Communication with doctors What’s This? | 90 | 77 | 90.18 | 97 | CMS | 07/01/2020 – 03/31/2021 |
| Responsiveness of hospital staff What’s This? | 83 | 63 | 82.17 | 93 | CMS | 07/01/2020 – 03/31/2021 |
| Communication about medicines What’s This? | 75 | 57 | 75.24 | 89 | CMS | 07/01/2020 – 03/31/2021 |
| Communication about discharge What’s This? | 89 | 65 | 85.73 | 95 | CMS | 07/01/2020 – 03/31/2021 |
Official job description
Tower Health - System Director
Clinical Quality
Tower Health is seeking a System Director of Clinical Quality Management to join our fantastic team. In this exciting career opportunity, you will work closely with clinical and operational leaders and staff to identify and improve all aspects of clinical care delivery.
The System Director of Clinical Quality will lead and facilitate the clinical quality improvement activities of Tower Health. This role involves working collaboratively throughout Tower Health to assist in providing a consistent, comprehensive approach to data collection, analysis and reporting related to clinical quality monitoring and improvement. The System Director assists in the design or redesign of clinical processes to support clinical improvement initiatives, and works closely with clinical staff to identify, resolve, and monitor quality issues.
As a leader in the organization, the System Director supports employee training and education related to improvement tools, methodology and techniques. Interested applicants should be well-versed in using analytic tools and comparative data sources to monitor and evaluate performance, share opportunities for improvement, and assist in the development of standard work to improve clinical quality outcomes. The System Director will work to achieve and maintain the highest standards in care delivered to patients throughout Tower Health.
The ideal candidate for System Director would be a nurse or clinician with leadership experience, strong analytic skills, team facilitation or process improvement training, and the ability to work with others to achieve high-quality and safe patient care. Experience in value-based payment models, commercial payor, and government quality programs is highly desired.
Qualifications
Education Requirements
4 year/Bachelor’s Degree
Experience
Registered Nurse or Clinician
Certification and Licensure
Nursing license or other clinical-based certification or credentials
Required Skills
Excellent Communications Skills
Excellent Interpersonal Skills
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
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Most frequent questions and answers
Yes. All of our open positions come with some sort of relocation allowance to help with the expenses of relocating.
Yes. We will prep you for every interview you take. We know what our clients are looking for, so we will let you know what to expect and what experiences and accomplishments you should be sure to communicate to them in an interview.
Yes. If you connect us with another Infection Prevention professional that is interested in this position, and ultimately gets hired – we will send you a $500 referral bonus.
Of course. We work to get you the highest possibly financial package – and communicate our progress throughout the process. We are financially incentivized to get you the most lucrative offer possible.
Absolutely. We will review your resume before we submit it to the client to make sure it communicates everything it needs to.
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In addition to preparing your resumé and presenting directly to the hiring manager, we also will prep you for each and every interview. Again, we know what our clients are looking for, so we will let you know what to expect and what experiences and accomplishments you should be sure to communicate to them in an interview.
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