Tower Health - Reading, Pennsylvania

System Director of Quality

Job Summary

System director of quality

We are looking for a quality professional to step into the role of System Director of Clinical Quality for Tower Health System in Pennsylvania. You will have a few Clinical Quality Coordinators reporting directly to you, and you will lead the quality departments across 6 hospitals and multiple clinics. You will report to the VP Quality & Transformation.

tower health

Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. Their six acute care hospitals and other entities provide a full range of medical care: from prevention, screenings and education; to the latest clinical services and surgeries available; to rehabilitation. They also offer wellness programs and public health services that ensure their communities are the healthiest they can be. Tower Health’s caring, highly trained physicians and staff are committed to patient safety and satisfaction. With more than 14,000 team members, Tower Health consists of Reading Hospital, a teaching hospital in West Reading; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Phoenixville Hospital in Phoenixville; Pottstown Hospital in Pottstown; and St. Christopher’s Hospital for Children, a partnership of Tower Health and Drexel University, in Philadelphia. It also includes Reading Hospital Rehabilitation at Wyomissing; Reading Hospital School of Health Sciences in West Reading; home healthcare services provided by Tower Health at Home; and a network of 27 urgent care facilities across the Tower Health service area. They offer a connected network of 2,200 physicians, specialists, and providers across more than 230 convenient locations.

About the town

reading, PA


Public Schools




Good for Familes




Cost of Living


Outdoor Activities


Crime & Safety








Health & Fitness



Leapfrog Hospital Safety Scores

reading hospital

MeasureThe Hospital’s ScoreWorst Performing HospitalAvg. Performing HospitalBest Performing HospitalData SourceTime Period Covered
Dangerous object left in patient’s body What’s This?0.0000.3730.020.000CMS07/01/2018 – 12/31/2019
Air or gas bubble in the blood What’s This?0.0000.642.00160.000CMS07/01/2018 – 12/31/2019
Patient falls and injuries What’s This?0.4302.0750.420.000CMS07/01/2018 – 12/31/2019
Infection in the blood What’s This?0.9454.6201.050.0002021 Leapfrog Hospital Survey10/01/2019 – 12/31/2019 and 07/01/2020 – 03/31/2021
Infection in the urinary tract What’s This?1.0893.3370.850.0002021 Leapfrog Hospital Survey10/01/2019 – 12/31/2019 and 07/01/2020 – 03/31/2021
Surgical site infection after colon surgery What’s This?1.9242.7650.790.0002021 Leapfrog Hospital Survey10/01/2019 – 12/31/2019 and 07/01/2020 – 03/31/2021
MRSA Infection What’s This?0.7074.0331.030.0002021 Leapfrog Hospital Survey10/01/2019 – 12/31/2019 and 07/01/2020 – 03/31/2021
C. diff. Infection What’s This?0.6421.7830.520.0002021 Leapfrog Hospital Survey10/01/2019 – 12/31/2019 and 07/01/2020 – 03/31/2021
Death from treatable serious complications What’s This?174.84206.08159.6895.65CMS07/01/2018 – 12/31/2019
Harmful Events What’s This?0.873.341.000.60CMS07/01/2018 – 12/31/2019
      Dangerous bed sores What’s This? *0.368.780.580.04CMS07/01/2018 – 12/31/2019
      Collapsed lung What’s This? *0.270.480.230.12CMS07/01/2018 – 12/31/2019
      Falls causing broken hips What’s This? * – 12/31/2019
      Blood Leakage What’s This? *2.245.582.541.26CMS07/01/2018 – 12/31/2019
      Kidney injury after surgery What’s This? *1.423.451.420.58CMS07/01/2018 – 12/31/2019
      Serious breathing problem What’s This? *3.4917.095.181.66CMS07/01/2018 – 12/31/2019
      Dangerous blood clot What’s This? *3.218.413.611.65CMS07/01/2018 – 12/31/2019
      Sepsis infection after surgery What’s This? *4.389.734.962.31CMS07/01/2018 – 12/31/2019
      Surgical wound splits open What’s This? *0.751.540.860.57CMS07/01/2018 – 12/31/2019
      Accidental cuts and tears What’s This? *2.423.971.210.37CMS07/01/2018 – 12/31/2019
* This measure is a part of the Harmful Events Composite and is not used for scoring.

Process measures include the management structures and procedures a hospital has in place to protect patients from errors, accidents, and injuries.

MeasureThe Hospital’s ScoreWorst Performing HospitalAvg. Performing HospitalBest Performing HospitalData SourceTime Period Covered
Doctors order medications through a computer What’s This?100586.601002021 Leapfrog Hospital Survey2021
Safe medication administration What’s This?100584.181002021 Leapfrog Hospital Survey2021
Specially trained doctors care for ICU patients What’s This?100564.461002021 Leapfrog Hospital Survey2021
Effective leadership to prevent errors What’s This?110.7746.15117.09120.002021 Leapfrog Hospital Survey2021
Staff work together to prevent errors What’s This?60.000.00116.88120.002021 Leapfrog Hospital Survey2021
Enough qualified nurses What’s This?100.000.0098.36100.002021 Leapfrog Hospital Survey2021
Handwashing What’s This?Not Available1576.221002021 Leapfrog Hospital Survey2021
Communication with nurses What’s This?927590.2596CMS07/01/2020 – 03/31/2021
Communication with doctors What’s This?907790.1897CMS07/01/2020 – 03/31/2021
Responsiveness of hospital staff What’s This?836382.1793CMS07/01/2020 – 03/31/2021
Communication about medicines What’s This?755775.2489CMS07/01/2020 – 03/31/2021
Communication about discharge What’s This?896585.7395CMS07/01/2020 – 03/31/2021

Hospital Leadership

MEET THE staff

Cheryl Zaorski

Senior Recruiter

Kenneth Nichols

Senior Recruiter

Tina Aquilini Batten

HR Operations & System Manager

Official job description

Tower Health - System Director
Clinical Quality

Tower Health is seeking a System Director of Clinical Quality Management to join our fantastic team. In this exciting career opportunity, you will work closely with clinical and operational leaders and staff to identify and improve all aspects of clinical care delivery.

The System Director of Clinical Quality will lead and facilitate the clinical quality improvement activities of Tower Health. This role involves working collaboratively throughout Tower Health to assist in providing a consistent, comprehensive approach to data collection, analysis and reporting related to clinical quality monitoring and improvement. The System Director assists in the design or redesign of clinical processes to support clinical improvement initiatives, and works closely with clinical staff to identify, resolve, and monitor quality issues.

As a leader in the organization, the System Director supports employee training and education related to improvement tools, methodology and techniques. Interested applicants should be well-versed in using analytic tools and comparative data sources to monitor and evaluate performance, share opportunities for improvement, and assist in the development of standard work to improve clinical quality outcomes. The System Director will work to achieve and maintain the highest standards in care delivered to patients throughout Tower Health.

The ideal candidate for System Director would be a nurse or clinician with leadership experience, strong analytic skills, team facilitation or process improvement training, and the ability to work with others to achieve high-quality and safe patient care. Experience in value-based payment models, commercial payor, and government quality programs is highly desired.


Education Requirements
4 year/Bachelor’s Degree

Registered Nurse or Clinician

Certification and Licensure
Nursing license or other clinical-based certification or credentials

Required Skills
Excellent Communications Skills
Excellent Interpersonal Skills
Microsoft Excel
Microsoft PowerPoint
Microsoft Word

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Most frequent questions and answers

Yes. All of our open positions come with some sort of relocation allowance to help with the expenses of relocating. 

Yes. We will prep you for every interview you take. We know what our clients are looking for, so we will let you know what to expect and what experiences and accomplishments you should be sure to communicate to them in an interview.

Yes. If you connect us with another Infection Prevention professional that is interested in this position, and ultimately gets hired – we will send you a $500 referral bonus. 

Of course. We work to get you the highest possibly financial package – and communicate our progress throughout the process. We are financially incentivized to get you the most lucrative offer possible. 

Absolutely. We will review your resume before we submit it to the client to make sure it communicates everything it needs to.

First, everything we offer to our candidates is completely FREE. 

We operate as advisors and consultants for your Infection Prevention career. We’ve recruited in this industry for a long time and understand the profession as well as anyone.

If you decide you’d like us to represent you and apply for a position, the first thing our team will do is examine your resumé closely. We will fix up your resumé to ensure it communicates exactly what our client is looking for – demonstrating not only what you’ve been responsible for in previous Infection Prevention positions, but also how effective you’ve been in those roles. 

We have direct access to the hiring managers in the positions we search on which allows us to present your resumé directly to them, knowing exactly what they want to see in a candidate. We will keep you in the loop when this happens and what their initial feedback is. No more waiting in the dark hoping to hear back from HR.

Because of our relationships with the hiring manager, we have the ability to make a case for them to speak with you. It also allows us to get quick, honest feedback following each interview you have. And we will provide that feedback to you, good or bad.

In addition to preparing your resumé and presenting directly to the hiring manager, we also will prep you for each and every interview. Again, we know what our clients are looking for, so we will let you know what to expect and what experiences and accomplishments you should be sure to communicate to them in an interview.

In terms of the interview process, we’ll work with you and the client to get those scheduled during a time that makes sense for you.

Perhaps the most beneficial piece of being represented by Clutch Recruitment is that we’ll negotiate an offer for you – securing the highest possible offer the client can make. Don’t worry about your salary demands rubbing your future employer the wrong way;  we do all of that for you, ensuring a completely fair offer, without the awkwardness that potentially comes with it. We are financially incentivized to get you the highest possible offer, and we will ensure that happens.

Once you accept an offer, our work doesn’t stop. We’ll be there to talk you through your resignation and prepare you for how to handle a counter offer, along with all other complications that may arise. 

We have a large in house sourcing team that collects information from various databases online including LinkedIn, certification boards, and professional associations. 

our team

meet our recruitment team

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